Privacy Policy

1. Information We Collect

a. Information You Provide:

• Account Information: Your name, email address, username, password, and profile details when you register or communicate with us.
• Listings Information: Data you provide as a listing agent or user, including property details, images, videos, and descriptions.
• Payment Information: For paid services, we process payments exclusively via Stripe. We do not store full card details. We may retain limited Stripe-provided data such as customer ID, subscription ID, payment method type, last 4 digits of your card, and expiration date for billing and account management.

b. Automatically Collected Information:

• Technical Data: Your IP address, device type, operating system, and browser information.
• Geolocation Data: Approximate location information collected via CloudFront to provide localized content and services.
• Usage Data: Log information and platform activity for security, fraud prevention, and optimization.

c. Cookies and Local Storage Data:

We use cookies and local storage items that are strictly necessary for our website to function. These include:
• Authentication Tokens: To keep you securely logged in.
• Locale Settings: To remember your preferred language. • Preferred Currency: To display prices in your chosen currency.
• Session Data: Such as username expiry and session information for platform features.
• User Preferences: For example, saving your last listing creation state. No marketing, tracking, or analytics cookies are used at this stage. If we introduce analytics or marketing cookies in the future, we will update this policy and request your consent.

2. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide and maintain the functionality of our website and services.
• Payments and Subscriptions: To process one-time payments, recurring subscriptions, and manage Doomum Credits.
• Security: To manage authentication, secure sessions, and prevent fraud.
• Personalization: To apply your language, currency, and other preferences.
• Listing Management: To enable property listing creation, updates, and management.
• Communication: To send important account updates, confirmations, or support replies.
• Marketing (with consent): To send newsletters, promotions, or offers.
• Legal Compliance: To fulfill our obligations under applicable laws and regulations.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a Contract: To deliver the services you request.
• Compliance with Legal Obligations: As required by financial, tax, and other laws.
• Legitimate Interests: Such as ensuring the security, integrity, and improvement of our platform.
• Consent: For optional features like marketing communications or analytics cookies (where applicable).

4. Sharing of Data

We do not sell or rent your personal data. We may share it only with trusted third parties when necessary, including:

• Service Providers: AWS (for hosting), CloudFront (for delivery), Stripe (for payments), and Radar API (for geolocation).
• Payment Processors: Stripe, for handling payments and subscriptions.
• Legal Authorities: When required to comply with legal obligations, investigations, or court orders. All providers are carefully selected and bound by strong privacy and data protection obligations.

5. Data Retention

We retain your personal data as long as your account is active or necessary to provide our services. Payment and billing data may be retained longer as required by tax or accounting laws. If you delete your account, we will remove your personal data unless legal obligations require further retention.

6. Data Security

We use industry-standard measures including encryption, access controls, firewalls, and monitoring to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete information.
• Erasure: Request deletion of your personal data, subject to legal limits.
• Restriction: Request limited processing under certain conditions.
• Data Portability: Receive your data in a portable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Where processing is based on consent (e.g., marketing), you may withdraw it at any time.contact us

8. International Data Transfers

Your data may be transferred to servers outside the EEA as part of AWS hosting and Stripe payment processing. We ensure that safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms are applied to protect your data.

9. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect data from children under 18. If we discover such data has been collected, we will delete it immediately.

10. Cookies and Local Storage

We use only essential cookies and local storage items for now. If analytics or advertising cookies are introduced, you will be asked to provide explicit consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will update the effective date above and inform you by email or notice on our website.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us throug our contact page: Contact us

Doomum S.R.L

Romania, Bucharest, Soseaua Colentina, Nr. 16.